Territory Coordinator
Telecommunications
Wiptech Peripherals Pvt Ltd.
Rajkot
| Professional skills: Resume
MUKESH BAVELCHA Contact:
63, Ajanta Park Mobile: 9227500900
Nr. Janakpuri Soci, University Road, E-mail: mukesh.bavlecha@wiptech.co.in
RAJKOT mm_28@rediffmail.com
• Objective
Seeking for a challenging position in your progressive firm to enhance my skills and knowledge.
• Summery
Professional with 7 years of experience in the Computer & Telecom industry as Field Engineer, Sr Field Engineer, Territory coordinator & Dy Manager (Installation, Repair, Retrieval & Retention Activity of TATA Teleservices Ltd.). Back ground includes Customer support, system installation, repair and installation of structured cabling. Sole responsible for overall performance of I&R franchisee. Technical up gradation of engineers for best customer services & also working to meet SLA of parent company.
Handling team of 35 engineers & 6 coordinators with 3 remote locations
Technical as well as non technical training of engineers.
No.1 Zone in COC-TATA (Champion of Champion) contest in Jan-05 – Mar-05.
90% customer satisfaction for two years in survey done by Wipro Ltd and achieve bonus.
• Awards & Achievements
Done computer hardware training at Wiptech Inc., Rajkot.
Induction Training of Wipro Limited at Mumbai in Jan-99
Novel Netware Training at Wipro Limited, Bombay in July-1999.
WIN NT training at Wipro Limited, Bombay in April-2000.
AWASE & WASE (Wipro Accredited Certified Service Engineer) Certification from Wipro.
Communication Skills Training at TATA Teleservices Ltd, Rajkot in Jan-2004.
Communication Skills Training at Wipro Limited, Ahmedabad in Dec-2001.
Best Remote engineer award in S&K in 2001-2002.
Best performance award in Retrieval for Bhavnagar.
Achieved challenging target in retention activity in first two month.
• Projects:
Bank of India’s four branch in Rajkot & one branch in Junagadh entire installation
of NOVEL NETWARE with SFT-III server and also entire cabling.
Cabling project at D.C.W Dhangadhra –Covers Thick Ethernet cable of 450Mts two segments connected using repeaters as backbone and UTP cables inside the Departments.
Project of reducing MTTR of Repair to 98% for Jan-March-2005.
• Experience
Wiptech Peripherals Pvt. Ltd., Rajkot.
Dy Manager – (Installation, Repair, Retrieval & Retention)
(Since 16th July 2004)
(I am working as Dy Manager at Wiptech Rajkot & looking for entire TATA Teleservices Ltd. Related activity like
Installation, Repair & Retrieval Dept of all location ( Rajkot, Bhavnagar, Jamnagar & Gandhidham) since 16th July, 2004 and also looking after Retention activity of TTSL for all location Bhavnagar, Jamnagar, Gandhidham, Surendranagar & Junagadh.)
(Sept-2001 to July-2004)
(I worked as Territory Co-ordinator at Wiptech Bhavnagar & was looking for entire Wipro Customer support activity & TATA Teleservices Ltd. Installation, Repair & Retrieval Dept. of Bhavnagar city. For 2.5 yrs).
(12th June-1998 to Aug-2001)
( I have worked as Sr Field Engineer in Wiptech Rajkot looking after all Wipro Support activity including Installation, Repair, maintenance of Computers & Peripherals and Network support(Novel, NT server) for 4 yrs).
• Education
Diploma in Computer Engineering, 1998 (Technical Educational Board)
Shree A.V. Parekh Technical Institute, Rajkot (Gujarat)
• Personal Details:
Date of Birth : 28th March 1978
Gender : Male
Marital Status : Married
Nationality : Indian
Languages known : English, Hindi, Gujarati (Mother Tongue)
Date:
[ MUKESH BAVLECHA ]
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